Text Chat
EZ Voice Text Chat adds automated SMS replies to voice lines a business publishes with this service — help, support, information, or any other line they stand up. Each enabled line accepts inbound texts and sends one automated reply per message.
Text Chat numbers
- Text Chat works on any EZ Voice phone line where it is enabled — not only a primary or “main” line.
- Text Chat may be added to one line or to several at the same time.
- Each Text Chat number is separate: text that number, get one automated reply from that same number.
Consent — how messaging works
- By texting a Text Chat number, you're giving consent to receive one automated SMS reply from the same phone number you used for the request.
- EZ Voice never initiates the conversation. It only responds to incoming messages.
- The program doesn't use web opt-ins, checkbox opt-ins, or keyword opt-ins.
- Message frequency is one-to-one — you'll receive exactly one response per message you send. Message and data rates may apply.
- Messaging is not required to receive service or to complete any transaction.
- To opt out, just reply STOP to any message from Text Chat.
Program disclosures
Message samples (exact text)
Samples use [Business Name] — the reply comes from whichever Text Chat number the customer texted.
Reply to a general question
[Business Name]: Thanks for contacting us. We're open Mon-Fri 9am-5pm CT. What can we help you with? Msg & data rates may apply. Reply STOP to opt out.
Reply about services
[Business Name]: Thanks for texting us. Yes, we can help with your question about our services. What details can you share? Msg & data rates may apply. Reply STOP to opt out.
Scheduling help
[Business Name]: Thanks for reaching out. We can help you schedule an appointment—reply with your preferred day and time, or call this number.
Follow-up about services
[Business Name]: We offer inspections, radon testing, and mold assessments. Which service are you interested in?
Terms and privacy (summary)
1. Terms — Text Chat
- By texting a Text Chat number, you're giving consent to receive one automated SMS reply from the same phone number you used for the request.
- EZ Voice never initiates the conversation. It only responds to incoming messages.
- The program doesn't use web opt-ins, checkbox opt-ins, or keyword opt-ins.
- Message frequency is one-to-one — you'll receive exactly one response per message you send. Message and data rates may apply.
- Messaging is not required to receive service or to complete any transaction.
- To opt out, just reply STOP to any message from Text Chat.
2. Privacy — Text Chat
- We use your mobile number and message content only when you text a Text Chat number.
- We do not share or sell your mobile number to third parties.
- Message frequency is one-to-one — you'll receive exactly one response per message you send. Message and data rates may apply.
- We only use your information to respond in that conversation.
- To opt out, just reply STOP to any message from Text Chat.
Contact: support@ezweb.work