What it does for you
- Covers the calls you miss while you are on a job, at lunch, or closed.
- Gives the caller a real answer from your hours, services, and policies instead of a voicemail beep.
- Takes a name and number, or rings a person you chose, when the caller needs a human.
- Leaves a call log and a summary in the dashboard so you know who called and why.
What's included
- One business number with its own persona, greeting, and knowledge base
- Inbound answering, including after hours and overflow
- Message taking and warm transfer to a person
- Call logs and summaries in your dashboard
- 60 Standard minutes each month. Minutes after that are billed at the published usage rate.
A call after you have left the office
It is 6:40 p.m. and you are still on a job. A customer calls to ask whether you work in their town and how soon you can come out. EZ Voice Base answers with your greeting, uses the towns and prices you put in the knowledge base, takes their name and number, and says someone will call them back. If they ask for a person and you have set a transfer number, it rings that number. The call is in your log when you get back to the truck.
What this does not include
- Booking a time onto Google, Outlook, or CalDAV is a separate add-on. Calendar & scheduling
- Listening to the audio of the call is a separate add-on. Base keeps the log and the summary. Call recording & transcript
- A customer texting this number, and getting a reply, is a separate add-on. SMS Text Chat
- Appointment confirms and reminders go out on a different number. Gated Outbound SMS
- Employee calls use a different line and a different AI. Workforce Management
Try it free for 14 days
Use EZ Voice Base on your own account before you keep it. 14-day trial · Credit card required · Cancel anytime.