What it does for you
- Lets you hear the call when a customer says the assistant got it wrong.
- Gives you a transcript you can read without playing the audio.
- Keeps those files for 30 days.
What's included
- Recording and transcript for calls on that line
- Kept for 30 days
You play the call the next morning
A customer says the assistant quoted the wrong trip fee. You open that call in the dashboard, play the recording, and read the transcript. You can hear the exact words. EZ Voice Base still stores the log and the summary without this add-on. The recording is what this add-on adds, and it is removed after 30 days.
What this does not include
- EZ Voice Base includes call logs and summaries. The audio recording is this add-on. EZ Voice Base
- The employee line is Workforce Management. Workforce Management
Try it free for 14 days
Use Call recording on your own account before you keep it. 14-day trial · Credit card required · Cancel anytime.