What it does for you
- Keeps staff questions off the customer receptionist number.
- Lets a person on file call or text for schedule help without going through the public greeting.
- Checks a PIN so the line knows who is calling.
- Uses staff calendars and a staff portal, separate from the customer calendar add-on.
What's included
- A workforce phone number for employee voice and text
- Its own Workforce AI persona
- PIN authentication for people you have on file
- Staff calendars and a staff portal
- Customer recontact still uses your business line, not this number
A tech calls in before the first job
Your tech calls the workforce number on the way to the first stop and enters their PIN. They ask what time the second job starts and whether the address changed. The Workforce AI answers from the staff calendar. The customer who calls your published business number still reaches EZ Voice Base, not this line.
What this does not include
- The number your customers call is EZ Voice Base. EZ Voice Base
- Customer appointment texts are Gated Outbound SMS, not this line. Gated Outbound SMS
Try it free for 14 days
Use Workforce Management on your own account before you keep it. 14-day trial · Credit card required · Cancel anytime.